Last updated · 2026-05-21T00:00:00.000Z

Australian Spam Act 2003 notice

This page explains how Punctual complies with the Spam Act 2003 (Cth) when sending you commercial electronic messages — primarily, our launch update emails after you join the waitlist.

You’re reading this because you clicked the link in the waitlist form consent label. Welcome.

What the Spam Act 2003 requires

In short, three things:

1. Consent — express or inferred — before sending commercial electronic messages
2. Sender identification in every message
3. A functional unsubscribe mechanism

The Australian Communications and Media Authority (ACMA) enforces it, and the financial penalties for non-compliance are significant. We take it seriously.

How Punctual meets each requirement

1. Consent — double opt-in

We use double opt-in, which exceeds the legal minimum of express consent:

1. You submit the waitlist form with the consent box ticked
2. We send you a confirmation email with a verification link
3. You click the verification link within 7 days
4. Only then is your email added to the waitlist

If you don’t click the link, your submission expires and is deleted after 7 days, no email ever sent.

Why double opt-in?

• Protects you from someone else typing your email by mistake or maliciously
• Protects us from honeypot abuse and bot signups
• It’s the global best-practice baseline for clean lists
• It avoids accidental consent that wouldn’t really hold up in a complaint

2. Sender identification

Every email from us identifies:

• The sender: Kevin Li, T/A Punctual
• A registered business address (NSW, Australia — exact street address pending registration finalisation)
• An ABN once registered
• A reply-to address that reaches a real person (the founder)

This shows up in both the email header and a footer in every message.

3. Unsubscribe

Every email contains a clearly labelled one-click unsubscribe link at the bottom. Clicking it:

• Immediately removes you from the list
• Triggers a confirmation page so you know it worked
• Does not require you to log in, give a reason, or fill anything in
• Is honoured within 5 working days, as required by the Act (we aim for immediate)

You can also unsubscribe by emailing privacy@punctualgroup.app with the word “unsubscribe” — same result.

What we send

• Launch updates — capped at 6 per year before launch
• A Founding Member invitation when early access opens — the first 30 paying businesses to start a subscription get 40% off the public Starter or Pro plan, locked as a percentage for as long as the subscription remains active. The offer closes once 30 slots are filled; full terms are on the Pricing section of the homepage
• A goodbye email if we cancel the project (we’d rather close the loop than vanish)

That’s the whole list.

We do not send:

• Third-party promotions
• Sponsored content
• Marketing for products that aren’t Punctual
• Daily / weekly newsletters (none planned)
• Marketing emails to anyone we haven’t double-opted in

Where your email is stored

This is covered in detail in the Privacy Policy. Short version: today (Phase 0a) in Vercel function logs only; soon in Resend (US, SOC 2) for delivery and Supabase (AU region) for durable storage.

What if you didn’t sign up but you’re getting our email?

You shouldn’t be. We only send to confirmed waitlist subscribers. If you received an unsolicited email from us, please:

1. Click unsubscribe — that removes you immediately
2. Email privacy@punctualgroup.app with the subject “unsolicited” and we’ll investigate

Possible causes if this happens (we’ll find out which):

• Someone signed up using your email — the confirmation step normally prevents this from reaching you, but please report it
• A misconfiguration on our end — we’ll fix it and let you know what happened

How to file a complaint

Try us first — privacy@punctualgroup.app is a real inbox monitored by the founder. We’d much rather fix a problem directly than have you escalate.

If we don’t resolve it, you can report it to the Australian Communications and Media Authority (ACMA):

• Web: <acma.gov.au>
• Spam report form: <acma.gov.au/report-spam>

Contact

• Email: privacy@punctualgroup.app

Effective date: 2026-05-15

Status: Draft pending Australian solicitor review. Substantive review will be commissioned before public launch.